Service Advisor
Lexus of New Orleans
At Lexus of New Orleans, we are Driven to Excellence. Our dealership is recognized for delivering award-winning service, exceptional guest experiences, and a professional environment where team members can build long-term, successful careers.
We are seeking a motivated, customer-focused Service Advisor who thrives in a fast-paced luxury environment and takes pride in delivering a seamless, transparent, and elevated service experience.
Compensation
$75,000 – $125,000 annually (performance-based)
Earnings are based on experience, performance, and customer volume.
A pay guarantee may be available for qualified candidates during training.
Structured training and support are provided to help new team members build toward top-tier earnings.
Why Join Lexus of New Orleans?
Established luxury dealership with strong service traffic and repeat clientele
High customer retention and a reputation for exceptional guest satisfaction
Performance-driven environment with clear opportunities for income growth
Manufacturer and dealership-paid training and development
Supportive team culture focused on professionalism, accountability, and results
Position Overview
The Service Advisor serves as the primary liaison between our guests and service technicians. This role is responsible for ensuring every customer receives a smooth, transparent, and high-quality service experience from vehicle check-in through delivery.
Successful advisors are organized, proactive communicators who can manage multiple repair orders while maintaining exceptional customer satisfaction and efficiency.
Key Responsibilities
Greet every guest promptly and professionally
Listen carefully to customer concerns and accurately document service needs
Prepare clear, detailed, and accurate repair orders
Provide timely estimates for maintenance, diagnostics, and repairs
Present manufacturer-recommended maintenance and services confidently and professionally
Clearly explain repair recommendations, timelines, and associated costs
Obtain and document customer authorization for all repairs and additional services
Maintain proactive communication throughout the service process
Coordinate workflow with technicians to ensure efficiency and accuracy
Manage extended warranty and service contract documentation
Verify completed repairs for quality and accuracy prior to delivery
Review completed work with customers at vehicle pickup
Address and resolve customer concerns with professionalism and urgency
Track special-order parts and vehicle status updates
Support and encourage manufacturer customer satisfaction surveys
Meet or exceed dealership CSI and Hours Per Repair Order (HPR) expectations
Participate in ongoing training, meetings, and development programs
Qualifications
Education & Experience
High school diploma or GED required
Previous automotive service advisor or customer service experience preferred
Strong communication and relationship-building skills required
Luxury brand experience is a plus, but not required
Licenses
Valid driver’s license with an insurable driving record required
Professional Attributes
Strong organizational and multitasking ability
Professional appearance and demeanor
Customer-first mindset with attention to detail
Ability to perform in a fast-paced, performance-driven environment
Physical Requirements
Regular standing, walking, talking, and hearing
Occasional bending, kneeling, crouching, and reaching
Ability to lift up to 25 pounds occasionally
Requires close, distance, peripheral, and depth vision
Reasonable accommodations may be made for qualified individuals with disabilities.
Benefits
Medical insurance
401(k) retirement plan
Paid vacation
Holiday and sick leave
Company-paid continuing education and Lexus manufacturer training
QUALIFICATIONS, CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid, unrestricted driver's license (you must be insurable)
Must maintain a clean, acceptable, and safe driving record
Must be able to pass pre-employment screening requirements, which include a social media check, a drug screen & physical, a background check, and a Motor Vehicle Report
Be able to read and comprehend instructions and information in the English language
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the associate is frequently required to walk, stand, often use hands to finger, handle, or feel and talk or hear, sit, and drive. The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
Full-time associate benefits include medical, dental, vision, disability, and life insurances, etc., company-paid Employee Assistance Program, 401(k) retirement savings plan, paid time off, holiday pay, and company-paid job-related continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.