If you’re looking for a workplace that’s more than just a job, a place where your skills are valued, individual and professional growth are encouraged, and you can work with people who become your “extended family,” WELCOME TO PRICE LeBLANC NISSAN!
As a rapidly growing company living by the motto “Driven to Excellence,” our mission is to continue exceeding our associates’ and customers’ expectations in a welcoming, friendly, fun environment while providing award-winning service and customer satisfaction. Our commitment to this mission will make our dealerships a place where people want to come, both as customers and associates. This is only possible by hiring enthusiastic, result-oriented, highly competent associates with high ethical standards, a drive to learn, exceptional communication skills, and a track record of success! The opportunities for growth are endless!
Who we’re looking for: Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home! We need more than a Service Advisor; we need an expert in the art and science of customer service—someone equally comfortable greeting customers, scheduling appointments, and acting as a liaison between our customers and our service techs!
JOB RESPONSIBILITIES
Attitude is everything—greet clients in a prompt and courteous manner, 100% of the time
Ascertain, listen to, and clearly articulate the clients’ needs and concerns, providing accurate estimates for repairs and using a low-key, high-integrity selling method when presenting additional needed services
Work closely with a team of technicians to take care of the client in any way possible
Remain current with manufacturer suggestions and specifications, products, services, recalls, and certifications
Know how to write, keep up with, and close a Repair Order
Provide accurate estimates of repair/maintenance costs
Adhere to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress throughout
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pickup
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Attend department meetings as needed
Always maintain a professional appearance
Exude strong interpersonal, written, and verbal communication skills
Maintain honesty and integrity while performing all job duties
Adhere to all company policies, procedures, and codes of conduct
QUALIFICATIONS, CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a high school diploma or GED
Must have a valid, unrestricted driver's license (you must be insurable)
Must maintain a clean, acceptable, and safe driving record
Must be able to pass pre-employment screening requirements, which include a social media check, a drug screen & physical, a background check, and a Motor Vehicle Report
Be able to read and comprehend instructions and information in the English language
PHYSICAL DEMANDS
The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the associate is frequently required to walk, stand, often use hands to finger, handle, or feel, and talk or hear, sit, and drive. The associate must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
Full-time associate benefits include medical, dental, vision, disability, and life insurances, etc., company-paid Employee Assistance Program, 401(k) retirement savings plan, paid time off, holiday pay, and company-paid job-related continuing education and training. Our company maintains a strong equal employment opportunity policy for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
