Business Development Center (BDC) Manager

Our commitment to being a benchmark for excellence in every aspect will make our dealership a place where people want to come both as customers and associates alike. This is only obtainable by hiring enthusiastic, result-oriented, highly competent associates with high ethical standards, a drive to learn, exceptional communication skills, and a track record of success.

It will be their hard work, enthusiasm, and skills that take our company to the next step and to an even brighter tomorrow!

Business Development Center (BDC) Manager

Our company has an outstanding opportunity for an organized, detail-oriented, and motivated BDC Manager. This person must have an outgoing personality to lead the BDC Department with a high interest in assisting customers and staff; being attentive to their individual needs and enhancing each interaction while exhibiting the utmost care and respect, all while doing this within a timeframe that reflects urgency and commitment to our customers and staff.

JOB RESPONSIBILITIES (including but not limited to)

• Customer Engagement:
  • Manage inbound and outbound customer communications, ensuring prompt and professional responses.
  • Oversee the appointment-setting process, maximizing sales conversion rates.

• Data Analysis:
  • Monitor and analyze BDC metrics and KPIs, identifying trends and areas for improvement.
  • Prepare and present performance reports to senior management.

• Process Optimization:
  • Implement best practices for BDC operations, continuously seeking ways to streamline processes.
  • Collaborate with the Sales and Management teams to align strategies, enhance lead management, and assist with conversions.

• Technology Utilization:
  • Ensure the CRM and other BDC tools are effectively utilized by both the BDC and Sales Departments.
  • Troubleshoot and resolve any technical issues affecting the BDC’s performance.

• Customer Satisfaction:
  • Actively seek customer feedback and use it to improve BDC operations and customer service
  • Address any escalated customer concerns with empathy and efficiency.

QUALIFICATIONS, CERTIFICATES, LICENSES, REGISTRATIONS

• Proven experience in a BDC role, preferably within the automotive industry
• Proficiency in CRM systems and Microsoft Excel is a plus!
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Must have a customer-focused mindset with a passion for delivering exceptional service
• Excellent communication and interpersonal skills
• A valid, unrestricted driver's license (you must be insurable)
• Maintain a clean, acceptable, safe driving record
• Must be able to pass pre-employment screening requirements which include a drug screen and physical, a background check, a social media check, and a Motor Vehicle Report
• Be able to read and comprehend instructions and information in the English language

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is frequently required to drive, sit, often use hands to finger, handle, or feel and talk or hear, stand, and walk. The associate must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. 

Full-time associate benefits include medical, dental, vision, disability, and life insurances, etc., company-paid Employee Assistance Program, 401(k) retirement savings plan, paid time off, holiday pay, and company-paid job-related continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.