Assistant Service Manager

Lexus of New Orleans
Metairie, Louisiana

As a growing company living by the motto “Driven to Excellence,” selecting new associates to join our team is the most crucial step in keeping our business successful. The future of Lexus of New Orleans depends on the Associates we hire today. Our mission is to continue to exceed our customer’s expectations with award-winning service and customer satisfaction. It is our goal to be the benchmark for excellence in every aspect of our business.

Our commitment to this mission will make our dealerships a place where people want to come both as customers as well as  employees. This is only obtainable by hiring result-oriented, highly competent associates who have high ethical standards, communication skills, and a track record of success.

It will be their hard work, enthusiasm and skills that take our company to the next step and to an even brighter tomorrow.

Automotive Service Drive Manager

Our company has an outstanding opportunity for a results-focused, highly driven and experienced Assistant Service Manager.  The Assistant Service Manager directs and coordinates activities concerned with service and repair of client vehicles, acquisition of automotive equipment and operation and maintenance of automotive repair facilities.

Job Responsibilities

  • Completes a daily 'one-on-one' with each ASM to stay abreast of potential service issues and status of clients
  • Coordinates automotive repair and maintenance services to obtain maximum utilization of technicians, automotive equipment and parts resources to prevent operational delays in other departments
  • Trains service members in the skills necessary in performance of their duties
  • Works with Service Manager to set sales and gross objectives
  • Recruits, interviews, and trains new service members in cooperation with HR
  • Provides material necessary to sell service
  • Maintains daily sales and production records as prescribed by dealership management
  • Reviews and evaluates the sales performance of service sales members, ensuring that proper sales techniques are used
  • Determines and staff technical teams relative to production requirements, ensuring expertise of members to be adequate
  • Remains current on product changes and new products
  • Maintains the Service Department within the financial parameters set by management
  • Assures the proper repair order flow for maximum productivity
  • Monitors and controls all warranty activity and assures compliance with warranty policies and procedures
  • Maintains strict adherence to dealership policy on client vehicle care and operation
  • Administrates payroll for the service members in cooperation with payroll, securing approval from the Service Director and the General Manager of the dealership
  • Enforces OSHA requirements, procedures, and regulations
  • Conducts performance evaluations
  • Participates in operational planning
  • Maintains the facility and equipment, providing for repairs and maintenance where necessary
  • Conducts weekly department meetings Attends weekly manager meetings

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or two to 4 years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Benefits include medical, 401K retirement savings plan, vacation time, holiday and sick leave, and company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

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