Express Department Supervisor

As a growing company living by the motto “Driven to Excellence,” selecting new associates to join our team is the most crucial step in keeping our business successful. The future of Lexus of New Orleans Automotive depends on the Associates we hire today. Our mission is to continue to exceed our customer’s expectations with award-winning service and customer satisfaction. it is our goal to be the benchmark for excellence in every aspect of our business.

Our commitment to this mission will make our dealerships a place where people want to come both as customers as well as employees. This is only obtainable by hiring result-oriented, highly competent associates who have high ethical standards, communication skills, and a track record of success.

It will be their hard work, enthusiasm and skills that take our company to the next step and to an even brighter tomorrow.

Express Department Supervisor

Our company has an outstanding opportunity for a results-focused, highly driven and experienced department supervisor.  The Express Department Supervisor is responsible for (1) ensuring the proper repair and servicing of all the vehicles taken in by the Service Department, and (2) maintaining Technician productivity at levels determined by service management. This task is accomplished by providing direct on-the-job assistance to Technicians, coordinating and conducting training, inspecting jobs for proper completion and creating an environment for high productivity through motivational leadership and effective administration.

Job Responsibilities

• Maintain a high level of product and technical knowledge and practical experience through the study of technical manuals and bulletins, classroom training, communication with factory service representatives and actual hands-on experience.
• Maintain a skill summary of the Express Technicians and make recommendations to service management regarding technical needs.
• Provide technical and administrative training for Express Technicians both in a classroom setting and on-the-job as directed and/or approved by service management.
• Provide timely on-the-job assistance to Express Technicians experiencing difficulty diagnosing and/or repairing vehicles.
• Assist the service sales staff in properly documenting Repair Order complaint, cause and correct information.
• Meet with the Service Manager once a week to (1) report on shop production, and (2) discuss any pending administrative or management matters.
• Perform various administrative tasks as directed by management.
• Keep shop equipment in safe operating condition. Stay informed about new equipment available in the marketplace, and be able to make objective recommendations regarding the purchase of such equipment.
• Direct the maintenance of shop "cleanliness" in accordance with company housekeeping policies and management directives.
• Coordinate repairs as necessary on the entire physical plant.
• Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customers.

Requirements

• High school diploma or the equivalent
• 5+ years experience in an automotive technical position.
• 2+ years as a team lead/previous foreman position
• Excellent oral and written communication skills
• Ability to collaborate with the public, sometimes with several customers at a time
• Ability to collaborate with other dealership personnel
• Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer
• Must be insurable
• Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance and conduct

Certificates, Licenses, Registrations (Including Driver's License)

Operator's Driver's License

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

No phone calls please

Benefits include medical, 401K retirement savings plan, vacation time, holiday and sick leave, and company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.