Call Center/Rental Car Representative

As a growing company living by the motto “Driven to Excellence,” our mission is to continue to exceed our associates’ and customers’ expectations with a welcoming, friendly, fun environment to work in while providing award-winning service and customer satisfaction. Our commitment to this mission will make our dealerships a place where people want to come both as customers as well as employees. This is only obtainable by hiring enthusiastic, result-oriented, highly competent associates who have high ethical standards, a drive to learn, exceptional communication skills, and a track record of success. The opportunities for growth are endless!

Call Center/Rental Car Representative

Our company has an outstanding opportunity for an organized, detail-oriented, and motivated Call Center and Rental Car Representative.  This job requires an outgoing personality with a high interest in assisting customers and being attentive to their needs, not just over the phone but in person as well. As a Call Center and Rental Car Representative, you are responsible for handling incoming & outgoing calls in the Service Department (setting appointments, answering questions, etc.) as well as managing and coordinating the renting of Toyota Rent-A-Cars to customers.

JOB RESPONSIBILITIES (including but not limited to)

• Make service appointments
• Ensure appointments are accurate, precise, and clear, directing specified issues, questions, or concerns to the appropriate Service Advisor or Service Manager
• Ask customers questions, uncover their needs, and direct calls (if needed) promptly and courteously
• Provide customers with proper notifications (warranty information, recalls, notes in the computer system, etc.) and accurate timeframe and estimates of services they’re coming in for
• Stay abreast of services offered, recalls, and any information pertinent to clear communications with the customers
• Ensure correct presentation of rental forms and finalization of bills
• Make customer reservations
• Supervise the maintenance, cleaning, and gassing of the rental fleet, including shop rentals
• Handle service rentals and body shop rentals
• Be responsible for collecting credit extended to rental customers upon notification from Accounts Receivable
• Inventory control of rental vehicles
• Attend department meetings as needed
• Maintain a professional appearance at all times
• Exude strong interpersonal, written, and verbal communication skills
• Maintain honesty and integrity while performing all job duties
• Adhere to all company policies, procedures, and codes of conduct

QUALIFICATIONS, CERTIFICATES, LICENSES, REGISTRATIONS

• A valid, unrestricted driver's license (you must be insurable)
• Maintain a clean, acceptable, safe driving record
• Must be able to pass pre-employment screening requirements which include a drug screen, a background check, and a Motor Vehicle Report
• Be able to read and comprehend instructions and information in the English language

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is frequently required to drive, sit, often use hands to finger, handle, or feel and talk or hear, stand, and walk. The associate must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus. 

Full-time associate benefits include medical, dental, vision, disability, and life insurances, etc., company-paid Employee Assistance Program, 401(k) retirement savings plan, paid time off, holiday pay, and company-paid job-related continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.