BDC Service Appointment Coordinator – Automotive
Are you a born communicator AND a born leader? GREAT! That is exactly what our BDC department needs. Earn a great living doing what you love and join our dealership family as BDC Service Appointment Coordinator. In this role, you will manage and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You will also interact with the best guest and team members around! We only hire the best! If that’s you, then let’s talk. The Service Appointment Coordinator receives all incoming service calls, establishes relationships with guests, and schedules appointments for the Service Department BDC. This position requires an outgoing personality with a high interest in assisting our guests. You are expected to uphold the Lexus standard by presenting yourself with courtesy and a professional image.
This ia a full-time position requiring a 5-day work week, including some Saturdays and evenings. Starting pay is $14/hour with an opportunity to increase to $15/hour within the first 90 days for an exceptional candidate. Serious inquiries only please.
Job Responsibilities (not limited to)
Ask the guest questions to uncover needs and direct all calls appropriately
Ensure that Service Consultants receive messages promptly
Make service appointments if Service Consultants are unavailable and route appointment information to the appropriate Service Consultant
Provide reporting to dealership management
Collect an acceptable form of payment from the guest upon checkout, providing guests with the proper change (if applicable) and a receipt
Properly process and document charge purchases according to the policies established by the Controller
Close all internal repair orders promptly and route to Billing Clerk for processing
Assist guest in the Cafe and interact on an interpersonal level with every encounter.
File accounting copies of repair orders and parts tickets and file hard copies of repair orders in customer service files
Maintain honesty and integrity while performing all job duties
Adhere to all company policies, procedures, and codes of conduct
QUALIFICATIONS, CERTIFICATES, and/or EXPERIENCE
Must have a valid, unrestricted driver's license (you must be insurable)
Must maintain a clean, acceptable, and safe driving record
Must be able to pass pre-employment screening requirements which include a social media check, a drug screen and physical, a background check, and a Motor Vehicle Report
High School Diploma or Equivalent
Ability to read, write, add, subtract, divide and comprehend written and oral instructions and information in the English language
6-12 months previous related work experience (preferred)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Full-time associate benefits include medical, dental, vision, disability, and life insurances, etc., company-paid Employee Assistance Program, 401(k) retirement savings plan, paid time off, holiday pay, and company-paid job-related continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
As a growing company living by the motto “Driven to Excellence,” selecting new associates to join our team is the most crucial step in keeping our business successful. The future of LeBlanc Automotive depends on the Associates we hire today. Our mission is to continue to exceed our customer’s expectations with award-winning service and customer satisfaction. It is our goal to be the benchmark for excellence in every aspect of our business.
Our commitment to this mission will make our dealerships a place where people want to come both as customers as well as employees. This is only obtainable by hiring result-oriented, highly competent associates who have high ethical standards, communication skills, and a track record of success.
It will be their hard work, enthusiasm and skills that take our company to the next step and to an even brighter tomorrow.
